Customer reviews are valuable in knowing the experiences of others with a product or a service. Most of us read reviews of products and services by other people before making up our mind about using a product/service. They allow us the unbiased insight that cannot be achieved by any other means.
Most online reviews are authentic, but many are fabricated. They promote a company or an individual, and sometimes damage competitors using false claims. In the tax industry, many legitimate and honest companies face fraudulent claims of cheating, bad service and unprofessionalism by anonymous people. Online consumer boards are especially vulnerable to abuse, as they have no authentication system in place, which allows anybody to post fake reviews.
When researching online on which tax resolution company to choose, taxpayers must ensure that they choose authentic and reliable mediums. Customer reviews can help us choose the right service only if they provide accurate information. It is an essential step to make the correct decision.
Like other industries, the tax industry also has unscrupulous people that use unethical means to defeat the competition. For consumers, it might mean wrongly judging a legitimate company that offers honest services.